Property Giant Cuts Contractor Admin by 90% with Quartex
Customer Success Stories
Global industrial property group
- Industry: Infrastructure & construction, Transport & logistics
- Domain: Workforce Management
- Solution: Site Access & Onboarding
Key Outcomes
- Scaled contractor base from 1,500 to over 6,000 users globally.
- 90% reduction in administrative workload through automation and self-service.
- Complete transparency across workforce licences, credentials, and onboarding status.
- Automated induction cards issued instantly upon completion of required training.
- Cost efficiency sustained with a contractor-funded access model and integrated online training store.
How a global industrial property group reduced contractor admin by 90% with Quartex
The challenge: contractor inductions at scale
Managing a growing contractor base across numerous assets and locations presented serious operational and compliance challenges. The organisation was using spreadsheets and manual methods to manage inductions and licence verification—leading to gaps in oversight and inefficiencies for both administrators and contractors.
To meet growing demands, the property group needed:
- A centralised, scalable solution for contractor onboarding
- Real-time licence verification and training compliance
- Self-service capabilities to reduce admin overhead
- Automated card issuance and audit-ready recordkeeping
The solution: scalable contractor compliance with Quartex
The business implemented Quartex’s site access & onboarding solution to digitise and automate its contractor compliance program. Initially rolled out to 1,500 users, the solution has since scaled to over 6,000 contractors globally.
Key features deployed
1. Automated contractor verification
Our solution enables automatic verification across key onboarding stages. While most verification steps are system-driven, specific licence checks are reviewed manually by the client’s team for quality assurance.
2. Induction card issuance
Contractors automatically receive a digital induction card once training is complete. The process is fast, secure, and consistent across sites.
3. Self-funded contractor access
Contractors contribute to the cost of using our solution, including the price of their induction, card printing, and support—minimising overhead for the organisation.
4. Integrated online training store
Contractors can also purchase additional eLearning courses directly from our site access & onboarding solution via the integrated online store.
The impact: transparency, scale and 90% less admin
- Contractor base scaled from 1,500 to 6,000+
- 90% reduction in administrative workload
- Complete transparency across workforce credentials
- Automated licence notifications and contractor-led onboarding
- Ongoing cost efficiency through contractor-funded access model
Our site access & onboarding solution continues to be a core platform supporting global contractor compliance across the organisation’s expansive property portfolio—delivering visibility, automation, and peace of mind at scale.
About the customer
Quartex partners with a leading global industrial property group that owns, develops, and manages industrial real estate including logistics hubs, warehouses, and business parks. With over 900 staff worldwide and a network of institutional investors, the group offers one of the largest industrial property investment platforms globally.
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