How New Gold Streamlined EHS and Compliance with Quartex
Customer Success Stories
New Gold
- Industry: Mining & resources
- Domain: Health & Safety
Workforce Management
- Solution: Frontline Worker Health
- Frontline Worker Safety
- Training & Compliance
Key Outcomes
- Unified global workforce across multiple countries, languages, and regulatory environments.
- Real-time visibility and reporting through dashboards and global notifications.
- Improved safety and compliance with mobile-enabled risk audits, inspections, and incident response.
- Centralised training and competency tracking across diverse FIFO workforces and roles.
- Enterprise-wide health management with scalable medical surveillance and industrial hygiene compliance.
How New Gold unified their global workforce
The challenge: disconnected systems, disrupted visibility
With a large workforce spread across multiple countries, languages, and regulatory environments, New Gold faced a mounting operational challenge: their workforce’s critical health and safety, compliance, training, medical, and environmental data were fragmented across spreadsheets, local documents, and siloed systems. This patchwork approach limited visibility, made global reporting slow and error-prone, and introduced operational risk.
To continue scaling responsibly and improve decision-making across sites, New Gold needed an enterprise-grade workforce platform tailored for mining that could handle:
- Multilanguage support (ability to configure the system for different countries of operation)
- Multi-site support
- Browser and mobile accessibility in remote locations
- Capture a range of Environmental, Health and Safety (EHS) data
- Simplify the tracking and assigning of corrective actions
- Provide global notifications through a range of triggers
- Improved decision making and visibility through dashboard reporting
- Companywide adoption
- Streamlined training of one solution for immediate understanding
- Configurability to grow with the company
- Simpler and more effective reporting provided to those who need it on demand
The solution
New Gold chose Quartex for its proven enterprise capability, industry-specific flexibility, and modular approach to workforce, health, and compliance software. By unifying critical operational functions under a configurable platform purpose-built for high-risk, asset-intensive environments – New Gold gained both control and agility.
Across its global operations, New Gold deployed multiple Quartex solutions:
- Frontline Worker Safety – including the mobile app for managing safety events, risk audits, inspections, and incident response
- Training & Compliance – centralising skills, training, and competency tracking across roles and regions with FIFO workforces
- Frontline Worker Health – managing medical surveillance, health records, and industrial hygiene compliance at scale
With Quartex, New Gold has achieved enterprise-wide standardisation, real-time visibility, and a streamlined user experience across safety, compliance, and workforce processes—delivered on a platform that evolves with their needs.
About New Gold
New Gold is an intermediate gold mining company with a diversified global portfolio. Its producing assets include the New Afton Mine (Canada), Mesquite Mine (USA), Peak Mines (Australia), and Cerro San Pedro Mine (Mexico). It also owns 100% of two significant Canadian development projects: Rainy River and Blackwater. New Gold’s mission is to be the leading intermediate gold producer, with a strong commitment to environmental stewardship and social responsibility.