Customer Success Stories

Adelaide Airport

• Industry: Infrastructure & construction, Transport & logistics
• Domain: Workforce Management
• Solution: Site Access & Onboarding

Key Outcomes

• Unified contractor and visitor management through one centralised site access platform.
• Real-time visibility of all personnel on-site, improving emergency readiness and oversight.
• Automated alerts, reporting, and compliance tracking to reduce risk and manual workload.
• Improved safety governance and contractor accountability across multiple airport sites.
• Scalable compliance platform supporting Adelaide Airport’s $1B+ strategic growth plan.

Elevating safety and scaling growth at Adelaide Airport

The challenge: managing site access and risk at a growing airport

Adelaide Airport Limited (AAL), operator of both Adelaide Airport and Parafield Airport, manages a wide range of services—from airline operations and retail to infrastructure and ground transport. With over 200 employees and hundreds of contractors, the airport is preparing for more than $1 billion in growth over five years.

This expansion demanded a scalable, robust contractor and visitor management system that could reduce risk, streamline onboarding, and deliver real-time visibility across complex operations.

As Michelle Walters, AAL’s WHS Manager, explains:

“We needed to implement a robust digital solution to help improve our visibility and monitoring of all personnel on-site.”

The solution: a single site access system for contractors and visitors

After evaluating multiple contractor management platforms, AAL selected Quartex for its ability to automate inductions, monitor licenses, and manage compliance across hundreds of contractors and site stakeholders.

Quartex’s site access & onboarding solution was phased in from 2018 and tailored to meet AAL’s expanding needs. Features such as automated alerts, audit logs, and emergency-ready reporting played a crucial role in the decision.

“The primary purpose was to streamline our process so contractors on-site receive health and safety induction training—and we can identify who is on-site in real time,” said Michelle.

Implementation: planned, supported and scalable

Quartex worked closely with AAL to ensure implementation was seamless. Contractors received coaching and support, while Quartex provided dedicated change management and onboarding assistance.

In 2023, AAL expanded Quartex’s site access & onboarding solution to include visitor management, creating one unified system to monitor and manage everyone accessing airport facilities.

“Now all visitors and contractors to AAL sites are managed through one central system,” Michelle noted.

The impact: safer sites and smarter oversight

Quartex’s site access & onboarding solution has transformed how Adelaide Airport manages risk, contractor data, and access. With better visibility, streamlined processes, and a scalable framework in place, the airport can now support its ambitious growth roadmap with confidence.

The platform has reduced manual workloads, improved transparency, and provided contractors with a user-friendly, self-service experience. More insights and efficiencies are expected as the system is embedded further across the organisation.

“We expect to see further improvement in our safety maturity by creating efficiencies, improving transparency on contractor activity, streamlining processes, and reducing manual tasks.”
– Michelle Walters, WHS Manager, Adelaide Airport

Pain points resolved:

• Decentralised contractor oversight across multiple locations
• Manual induction tracking and access management
• Compliance risk tied to incomplete documentation and licensing

Solutions delivered:

• Digital contractor and visitor management in one central platform
• Automated alerts, reporting, and access control tracking
• Emergency-readiness through real-time personnel visibility

Outcomes achieved:

• Improved safety governance and contractor accountability
• Reduced administrative overhead and duplicated effort
• Scalable platform supporting long-term strategic growth

As Adelaide Airport pursues its goal of becoming Australia’s favourite airport, Quartex’s site access & onboarding solution continues to play a foundational role—helping AAL scale operations, protect stakeholders, and maintain best-in-class contractor governance.

About Adelaide Airport

As the gateway to South Australia, Adelaide Airport is the state’s most important piece of tourism and trade-related infrastructure. Nearly eight million passengers travelled through the airport’s terminals in FY2023, while the airport’s management also works with hundreds of organisations, from airlines to essential maintenance contractors, retailers and tourism operators within the terminals.